Forms, Notifications& Access Control.
Build forms without code, keep every stakeholder in the loop automatically, and control exactly who sees what — all from one admin panel.
Intake. Communicate. Control.Three powerful capabilities. One platform. No technical expertise required.
Build Any Form. No Code. No IT Ticket.
Give anyone in your team the power to create structured, professional intake forms with a drag-and-drop builder. From simple service requests to complex multi-step onboarding forms — built in minutes, deployed instantly.
- Drag-and-drop field builder — text, dropdowns, dates, toggles, files, and more
- Conditional logic: show or hide fields based on previous answers
- Form templates for common ITSM requests — ready to use out of the box
- Embed forms in your portal, email, or website with a single link
The Right Update. The Right Person. The Right Time.
Stop drowning contacts and agents in irrelevant notifications. Configure exactly which events trigger alerts, which channel they go through — email, SMS, or push — and who receives them based on their role and team.
- Multi-channel delivery: email, SMS, and in-app push notifications
- Event-driven triggers: ticket created, status changed, SLA breach, resolved
- Per-contact and per-agent notification preferences
- Digest mode — bundle notifications into a single daily or hourly summary
Who Sees What. Who Gets Notified. Fully Configured.
Organise contacts and agents into teams, then define exactly what each team can see, do, and be notified about. Granular access control means your L1 agents see what they need — and nothing they don't.
- Create unlimited teams — L1, L2, engineers, admins, clients
- Granular permission matrix per team: view, reply, close, admin, reports
- Notification routing by team — agents only get alerts for their tickets
- Contact segregation: clients only see their own tickets and updates
Everything connects automatically.
A contact submits a form → a ticket is created → the right team is notified → access rules determine who can act on it. Zero manual wiring.
Built for Non-Technical Users
No HTML. No JSON. No IT ticket required. Any team member can build, edit, and publish a form in under five minutes using the visual drag-and-drop builder.
Noise-Free Notifications
Agents aren't spammed with every event across the platform. Notifications are scoped by team, ticket ownership, and role — so every alert is relevant.
Zero-Trust Access by Default
Permissions are deny-by-default. Every team starts with the minimum access needed and admins grant upward — so sensitive data is always protected.
Stop Configuring Tools.Start Running Your Service Desk.
NexMind puts forms, notifications, and access control in the hands of your admins — not your developers. Go live in minutes, not months.