SLA, Ticketing &IT Automation — Unified.
One platform to automate your entire service delivery lifecycle. From the moment a ticket lands to the second an SLA is met — NexMind handles it all.
Everything your IT team needs.At half the price of the alternatives.
Fully Automated & Custom-Built SLA Engines
Design SLA policies that mirror how your business actually works — not generic templates. Build custom escalation logic, automate breach alerts, and let the system enforce every commitment without manual oversight.
- Fully automated SLA enforcement with zero manual intervention
- Custom SLA policies per client, tier, or issue type
- Auto-escalation on breach with configurable stakeholder alerts
- Real-time SLA health dashboards with predictive breach warnings
Dynamic Business Hours That Follow Your World
Your clients aren't all in the same timezone — your SLAs shouldn't pretend they are. Configure dynamic business hours per region, team, or contract so SLA clocks only tick when they should.
- Per-client & per-region business hour profiles
- Automatic SLA pause/resume based on schedule
- Holiday calendars with country-specific presets
- Override rules for critical incidents outside business hours
Team-Based SLA Preferences
Different teams, different rules. Assign unique SLA profiles to each team or department so engineers are only held to the commitments relevant to their scope of work.
- Unique SLA targets per team, squad, or department
- Aggregate team SLA performance reporting
- Manager override and approval workflows
- SLA benchmarking across teams for performance reviews
Auto Routing Based on Real-Time Workload
Tickets land with the right engineer automatically — not the busiest one. Our workload-aware routing engine distributes incoming tickets based on live queue depth, skill tags, and availability.
- Workload-balanced auto-assignment across agents
- Skill-based routing by category, priority, or keyword
- Round-robin, least-busy, and custom routing modes
- Fallback escalation when all agents are at capacity
Turn Every Email Into a Tracked Ticket
No portal login required for your users. Any email sent to your support address is instantly converted into a structured, routed, and SLA-tracked ticket — completely automatically.
- Dedicated support inbox auto-converts to tickets
- Thread-aware — replies update the same ticket
- Auto-tagging by subject, sender, and keyword detection
- HTML email support with attachment handling
Full API Access to Build What You Need
Every action in NexMind is available via REST API. Integrate your existing tools, build custom workflows, or embed ticketing directly into your own product.
- REST API with full CRUD access on all entities
- Webhook support for real-time event streaming
- Sandbox environment for safe integration testing
- Developer docs with Postman collections included
Unlimited Contact Onboarding
Scale without penalty. Onboard every end-user, client contact, and stakeholder without worrying about per-seat charges blowing up your bill.
- Unlimited end-user & contact accounts at no extra cost
- Bulk import via CSV or API
- Contact-level SLA and ticket history tracking
- Self-service portal access per contact
Real Humans. Around the Clock.
When something breaks at 2AM, you're not on your own. Our support team is available 24/7 — no chatbots, no ticket queues, no next-business-day delays.
- 24/7 live support via chat, email, and phone
- Dedicated onboarding engineer for first 30 days
- Guaranteed 1-hour response SLA for critical issues
- Proactive health checks and quarterly reviews
Why pay more for less?
NexMind delivers enterprise-grade ITSM at nearly half the cost of other solutions in the market.
Stop Drowning in IT TicketsWithout Hiring More Engineers
Your team is overwhelmed. Tickets pile up faster than you can close them. NexMind automates the chaos so your engineers focus on what matters — not password resets.