Company LogoNexMind Labs Solutions

Resolve IT Tickets FasterWithout Adding Headcount

NexMind Labs helps IT teams automate service management, reduce ticket resolution time, and stay ahead of issues — all from one intuitive platform.

No Credit Card Required
2-Minute Setup
30-Day Free Trial

What You'll Achieve With PrimeOps

🚀

Faster ticket resolution

Automated routing & prioritization get tickets to the right people instantly, cutting resolution time in half.

⏱

Less manual work

Smart workflows handle repetitive tasks automatically, freeing your team to focus on what matters most.

📊

Clear visibility

Real-time dashboards show exactly where things stand and where bottlenecks are slowing you down.

😊

Happier end users

Quicker, consistent responses mean your users get help fast—every single time they need it.

Company LogoDesigned by NexMind Labs

Powerful Features, Simply Delivered

Experience IT service management with the elegance and intuition of NexMind Labs

Intelligent Incident Response

Minimize downtime with automated incident detection, smart routing, and coordinated response workflows.

Multiple SLAs
Built-in customer satisfaction surveys
Integrated Task Management
Integrated Knowledge Base
Incident Management

Why Choose PrimeOps

Transform your IT operations with enterprise-grade service management designed for efficiency and excellence

70% Faster Resolution

Automatic ticket routing, intelligent workload distribution, and automated workflows dramatically reduce resolution time

Enterprise Security

Built with industry-leading security standards, data encryption, and compliance frameworks to protect your operations

Peak Performance

Real-time workload visibility and balanced ticket distribution ensure your team operates at peak efficiency

99.9% Uptime SLA

Rigorous quality assurance and continuous monitoring ensure your service desk is always available when you need it

Transparent Pricing

Enterprise features at SMB-friendly prices with no hidden fees and scalable options that grow with your business

Simple, Transparent Pricing

Start free. Scale as you grow. No hidden fees.

MonthlyYearlySave 17%

Free Forever

Perfect for trying out the platform

₹0forever

  • Up to 2 agents
  • Up to 20 contacts
  • Basic Incident Management
  • Knowledge Base
  • Email Support

Starter

Perfect for small teams getting started

₹999/agent/month

Save ₹2,400/year

  • Incident Management
  • Knowledge Base
  • Basic SLA Management
  • Task Management
  • Email Support
Most Popular

Professional

For growing teams that need more power

₹2,299/agent/month

Save ₹6,000/year

  • Everything in Starter, plus:
  • Major Incident Management
  • Problem Management
  • Multi-tier SLA Management
  • Change Management
  • Asset Management

Enterprise

For large organizations with complex needs

₹3,799/agent/month

Save ₹9,600/year

  • Everything in Professional, plus:
  • Contract Management Suite
  • Dedicated Project Management
  • Custom Branding & White-labeling
  • Advanced Security & Compliance
  • Dedicated Account Manager

Frequently Asked Questions

Everything you need to know about our platform and services

You can start using our platform immediately after signing up. The setup process takes less than 5 minutes, and our intuitive onboarding guide will help you get started with your first ticket. No technical expertise required.
We offer 24/7 support through multiple channels including live chat, email, and phone. Enterprise customers also get access to a dedicated account manager and priority support with guaranteed response times.
Yes! Our platform offers custom integrations, please reach out to us to learn more at info@nexmindlabs.com
Security is our top priority. We use enterprise-grade encryption, and follow industry best practices. Your data is stored in secure AWS data centers with regular backups and 99.9% uptime guarantee.
Your free trial gives you full access to all features for 30 days. After the trial, you can choose a plan that fits your needs. If you decide not to continue, your data will be safely stored for 30 days in case you change your mind.
Absolutely! You can upgrade, downgrade, or cancel your subscription at any time. There are no long-term contracts or cancellation fees. Changes take effect immediately or at your next billing cycle, depending on your preference.
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Ready to Transform Your IT Operations?

Transform your IT service delivery starting today. Begin your free trial - no credit card required.

Enterprise Security
24/7 Support
No Credit Card